Frequently Asked Questions
What am I supposed to report to Phoenix?
All 3rd Party Outside Plant Damage Claims. A 3rd party damage claim is (not limited to) motor vehicle accidents, aerial teardowns, and excavation damages to fiber, coax, vaults, peds, amps, etc (the damage is a result of someone’s negligence). Even if you are unsure who caused the damage Phoenix wants you to report the claim.
How do I report damages to Phoenix?
Report the damage to Phoenix as soon as it’s safe to do so. You have the option to call our 24/7/365 hotline to report damages (888-PHXLOSS) or you can report the damage online at https://m.phxloss.com/.
What information will I need?
More is better. The more information you provide us the more likely we will recover your costs to repair. Think of it as a Who, What, When, Where & Why questionnaire. Phoenix will offer you an incentive for providing us this detailed information along with photos of the site.
What happens after I report the damage?
Phoenix will complete their investigation and pursue reimbursement
from the negligent party.
Call Us 024-7-365
Our Commitment:
- Prompt Responses
- Thorough Investigations
- Recovery of Your Dollars
- Remittance of Dollars to You
FIREBIRD® MRS
Reporting damage is easy! Find out how.
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